{"id":4763,"date":"2019-09-21T09:51:04","date_gmt":"2019-09-21T02:51:04","guid":{"rendered":"https:\/\/amberacademy.vn\/?p=4763"},"modified":"2019-11-02T08:21:04","modified_gmt":"2019-11-02T01:21:04","slug":"5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh","status":"publish","type":"post","link":"https:\/\/amber.edu.vn\/en\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/","title":{"rendered":"5 nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 qu\u00ean trong \u0111\u00e0m ph\u00e1n kinh doanh"},"content":{"rendered":"

K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n trong kinh doanh ng\u00e0y c\u00e0ng tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng trong doanh nghi\u1ec7p, khi \u00e1p l\u1ef1c t\u1eeb s\u1ebfp trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng giao d\u1ecbch gi\u1eefa c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng. V\u1eady \u0111\u00e2u l\u00e0 nh\u1eefng nguy\u00ean t\u1eafc v\u00e0ng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c cu\u1ed9c \u0111\u00e0m ph\u00e1n v\u00e0 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 \u0111\u00e0m ph\u00e1n gi\u1ecfi?\u00a0<\/b><\/p>\n

1. Ch\u00fa \u00fd \u0111\u1ebfn c\u1eed ch\u1ec9 v\u00e0 th\u00e1i \u0111\u1ed9<\/b><\/h3>\n

\u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t trong khi \u0111\u00e0m ph\u00e1n \u0111\u00f3 l\u00e0 \u0111i\u1ec1u khi\u1ec3n \u0111\u01b0\u1ee3c c\u1eed ch\u1ec9 v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ea3n th\u00e2n, \u0111\u1ed3ng th\u1eddi c\u1ea9n tr\u1ecdng trong h\u00e0nh \u0111\u1ed9ng c\u01a1 th\u1ec3.<\/span><\/p>\n

Theo c\u00e1c nghi\u00ean c\u1ee9u, h\u01a1n m\u1ed9t ph\u1ea7n ba l\u01b0\u1ee3ng th\u00f4ng tin ch\u00fang ta ti\u1ebfp nh\u1eadn th\u00f4ng qua gi\u1ecdng n\u00f3i v\u00e0 c\u00e1ch th\u1ee9c tr\u00ecnh b\u00e0y th\u00f4ng tin.<\/span><\/p>\n

V\u00e0 t\u1ea5t nhi\u00ean, m\u1ed9t nh\u00e0 \u0111\u00e0m ph\u00e1n v\u1edbi g\u01b0\u01a1ng m\u1eb7t r\u1ea1ng r\u1ee1 v\u00e0 th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c s\u1ebd nhanh ch\u00f3ng g\u00e2y \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m v\u1edbi \u0111\u1ed1i t\u00e1c, t\u1eeb \u0111\u00f3 d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c b\u1eaft \u0111\u1ea7u \u0111\u00e0m ph\u00e1n trong kinh doanh m\u1ed9t c\u00e1ch th\u00e0nh c\u00f4ng ngo\u00e0i mong \u0111\u1ee3i.<\/span><\/p>\n

\"\"<\/p>\n

Quan tr\u1ecdng h\u01a1n h\u1ebft, trong cu\u1ed9c \u0111\u00e0m ph\u00e1n, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u1ec3 \u00fd th\u00e1i \u0111\u1ed9 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n th\u00f4ng qua gi\u1ecdng \u0111i\u1ec7u v\u00e0 c\u00e1ch n\u00f3i c\u1ee7a \u0111\u1ed1i t\u00e1c, h\u00e3y \u0111\u1ec3 h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u00e2n th\u00e0nh, t\u00f4n tr\u1ecdng v\u00e0 nghi\u00eam t\u00fac t\u1eeb b\u1ea1n.<\/span><\/p>\n

2. L\u1eafng nghe m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn nh\u1ea5t c\u00f3 th\u1ec3<\/b><\/h3>\n

M\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng kh\u00f4ng th\u1ec3 thi\u1ebfu khi \u0111\u00e0m ph\u00e1n trong kinh doanh \u0111\u00f3 l\u00e0 bi\u1ebft c\u00e1ch l\u1eafng nghe m\u1ed9t c\u00e1ch chi ti\u1ebft v\u00e0 c\u1ea9n th\u1eadn. B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i nghe v\u00e0 ghi nh\u1edb 100% nh\u1eefng g\u00ec \u0111\u1ed1i t\u00e1c n\u00f3i nh\u01b0ng h\u00e3y c\u1ed1 g\u1eafng ghi nh\u1edb v\u00e0 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin quan tr\u1ecdng trong cu\u1ed9c \u0111\u00e0m ph\u00e1n.<\/span><\/p>\n

H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t l\u1eddi n\u00f3i v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a b\u1ea3n th\u00e2n. \u0110\u00e2y c\u0169ng \u0111\u01b0\u1ee3c xem l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n v\u1edbi b\u1ea1n l\u00e0 ai, h\u1ecd \u1edf v\u1ecb tr\u00ed n\u00e0o v\u00e0 h\u1ecd \u0111ang quan t\u00e2m, mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t t\u1eeb ph\u00eda doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n

H\u00e3y v\u1eadn d\u1ee5ng t\u1ed1i \u0111a ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m c\u1ee7a m\u00ecnh \u0111\u1ec3 giao ti\u1ebfp, v\u00ec khi b\u1ea1n c\u00e0ng giao ti\u1ebfp nhi\u1ec1u \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n cho \u0111i, v\u00e0 nh\u1eadn l\u1ea1i nhi\u1ec1u th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

H\u00e3y r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi, \u0111\u1ec3 khi\u1ebfn \u0111\u1ed1i t\u00e1c \u0111\u00e0m ph\u00e1n c\u1ee7a b\u1ea1n c\u1edfi m\u1edf giao ti\u1ebfp. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1eebng qu\u00ean l\u1eafng nghe v\u00e0 ghi ch\u00e9p nh\u1eefng ph\u1ea7n quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap \u00edch b\u1ea1n r\u1ea5t nhi\u1ec1u khi \u0111\u00e0m ph\u00e1n trong kinh doanh l\u1eabn trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p.<\/span><\/p>\n

3. X\u00e1c \u0111\u1ecbnh v\u00e0 b\u00e1m s\u00e1t m\u1ee5c ti\u00eau \u0111\u00e0m ph\u00e1n<\/b><\/h3>\n

\u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c ai l\u00e0 ng\u01b0\u1eddi m\u00ecnh s\u1ebd l\u00e0m vi\u1ec7c c\u00f9ng. M\u1ed7i ng\u01b0\u1eddi s\u1edf h\u1eefu c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m t\u00ednh c\u00e1ch kh\u00e1c nhau, do \u0111\u00f3 h\u00e3y \u00e1p d\u1ee5ng nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c nhau \u0111\u1ed1i v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 m\u00ecnh mu\u1ed1n g\u00ec, c\u00f3 nh\u01b0 v\u1eady b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/span><\/p>\n

\"\"<\/p>\n

V\u00ec v\u1eady, tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u \u0111\u00e0m ph\u00e1n, b\u1ea1n c\u1ea7n c\u1ed1 g\u1eafng ph\u00e2n chia <\/span>m\u1ee9c \u0111\u1ed9<\/span> c\u1ee7a m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng th\u00e0nh nh\u1eefng ph\u1ea7n nh\u1ecf, theo m\u1ee9c \u0111\u1ed9 \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u00e2u l\u00e0 n\u1ed9i dung m\u00ecnh s\u1ebd t\u1eadp trung trao \u0111\u1ed5i v\u1edbi \u0111\u1ed1i t\u00e1c.<\/span><\/p>\n

N\u1ebfu c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, b\u1ea1n s\u1ebd c\u00e0ng d\u1ec5 d\u00e0ng theo \u0111u\u1ed5i v\u00e0 th\u00e0nh c\u00f4ng trong qu\u00e1 tr\u00ecnh \u0111\u00e0m ph\u00e1n kinh doanh<\/span><\/p>\n

4. Ng\u00f4n t\u1eeb linh ho\u1ea1t, k\u1ef9 n\u0103ng tr\u00ecnh b\u00e0y t\u1ed1t<\/b><\/h3>\n

Trong qu\u00e1 tr\u00ecnh \u0111\u00e0m ph\u00e1n kinh doanh, \u0111\u1eebng bao gi\u1edd th\u1ec3 hi\u1ec7n ra r\u1eb1ng b\u1ea1n c\u00f3 quan \u0111i\u1ec3m ho\u00e0n to\u00e0n kh\u00e1c m\u00e0 n\u00ean ch\u1ecdn l\u1ecdc t\u1eeb ng\u1eef m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o h\u01a1n, \u0111\u1eebng qu\u00e1 \u0111\u1ec1 cao b\u1ea3n th\u00e2n m\u00ecnh tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 kh\u00e9o l\u00e9o h\u01a1n b\u1eb1ng c\u00e1ch \u201dV\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y, t\u00f4i c\u0169ng ngh\u0129 nh\u01b0 v\u1eady, nh\u01b0ng b\u00ean c\u1ea1nh \u0111\u00f3, t\u00f4i ch\u1ec9 mu\u1ed1n nh\u1ea5n m\u1ea1nh th\u00eam \u0111i\u1ec3m n\u00e0y\u2026.\u201d.<\/span><\/p>\n

\u0110\u1eebng th\u1ec3 hi\u1ec7n l\u00e0 \u0111\u1ed1i t\u00e1c \u0111\u00e3 c\u00f3 quan \u0111i\u1ec3m sai l\u1ea7m, hay c\u00e1i nh\u00ecn phi\u1ebfn di\u1ec7n. B\u1ea1n c\u00f3 th\u1ec3 nh\u1eb9 nh\u00e0ng v\u00e0 n\u00f3i r\u1eb1ng \u201dC\u00e1ch nh\u00ecn nh\u1eadn c\u1ee7a Anh\/Ch\u1ecb l\u00e0 r\u1ea5t ch\u00ednh x\u00e1c, tuy ch\u00fang ta c\u0169ng c\u00f3 th\u1ec3 th\u1eed ph\u00e2n t\u00edch tr\u00ean m\u1ed9t ph\u01b0\u01a1ng di\u1ec7n kh\u00e1c xem\u201d.<\/span><\/p>\n

B\u1ea1n c\u1ea7n kh\u00e9o l\u00e9o khi n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, nh\u01b0ng \u0111\u1eebng bao gi\u1edd n\u00f3i l\u00e0 gi\u00e1 c\u1ea3 r\u1ebb, thay v\u00e0o \u0111\u00f3 h\u00e3y n\u00f3i v\u1ec1 nh\u1eefng ti\u1ec7n \u00edch m\u00e0 ch\u1ec9 ri\u00eang s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n m\u1edbi c\u00f3. V\u00ec r\u1ebb th\u01b0\u1eddng \u0111em l\u1ea1i \u1ea5n t\u01b0\u1ee3ng <\/span>kh\u00f4ng t\u1ed1t<\/span>, d\u1ec5 l\u00e0m ng\u01b0\u1eddi kh\u00e1c l\u1ea7m t\u01b0\u1edfng v\u00e0 suy di\u1ec5n <\/span>ti\u00eau c\u1ef1c <\/span>v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n

N\u1ebfu g\u1eb7p v\u1ea5n \u0111\u1ec1 khi \u0111\u1ec1 c\u1eadp \u0111\u1ebfn gi\u00e1, th\u00ec b\u1ea1n h\u00e3y linh ho\u1ea1t chuy\u1ec3n h\u01b0\u1edbng, c\u00f3 th\u1ec3 \u0111\u1ec1 ngh\u1ecb xem x\u00e9t th\u00eam v\u1ec1 c\u00e1c t\u00ednh n\u0103ng, ch\u1ea5t l\u01b0\u1ee3ng, h\u00ecnh th\u1ee9c h\u00e0ng h\u00f3a, ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n\u2026 tr\u01b0\u1edbc khi ti\u1ebfp t\u1ee5c \u0111\u00e0m ph\u00e1n v\u1ec1 gi\u00e1.<\/span><\/p>\n

5. H\u00e3y ch\u1eafc ch\u1eafn b\u1ea1n \u0111\u00e3 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng ban \u0111\u1ea7u th\u1eadt t\u1ed1t<\/b><\/h3>\n

Kh\u00f4ng n\u00ean b\u1eaft \u0111\u1ea7u \u0111\u1ed1i tho\u1ea1i v\u1edbi \u0111\u1ed1i t\u00e1c \u0111\u00e0m ph\u00e1n b\u1eb1ng nh\u1eefng c\u00e2u h\u1ecfi b\u1ea1n \u0111\u00e3 s\u1eafp x\u1ebfp v\u00ec m\u1ee5c \u0111\u00edch c\u1ee7a m\u00ecnh.<\/span><\/p>\n

Tr\u01b0\u1edbc ti\u00ean, ph\u1ea3i t\u1ea1o ra m\u1ed9t kh\u00f4ng kh\u00ed tr\u00f2 chuy\u1ec7n th\u1eadt tho\u1ea3i m\u00e1i, d\u1ec5 ch\u1ecbu b\u1eb1ng m\u1ed9t v\u00e0i c\u00e2u ch\u00e0o h\u1ecfi v\u1edbi th\u00e1i \u0111\u1ed9 vui v\u1ebb, h\u00f2a \u0111\u1ed3ng v\u00e0 th\u00e2n thi\u1ec7n.<\/span><\/p>\n

B\u1ea1n h\u00e3y lu\u00f4n nh\u1edb l\u00e0, kh\u00f4ng bao gi\u1edd c\u00f3 c\u01a1 h\u1ed9i th\u1ee9 hai c\u00f3 th\u1ec3 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng ban \u0111\u1ea7u. V\u1eady n\u00ean h\u00e3y c\u01b0 x\u1eed th\u1eadt kh\u00e9o l\u00e9o, ch\u00fa \u00fd \u0111\u1ebfn t\u1eebng l\u1eddi n\u00f3i, c\u1eed ch\u1ec9 v\u00e0 \u0111i\u1ec7u b\u1ed9.<\/span><\/p>\n

L\u00e0m t\u1ed1t nh\u1eefng \u0111i\u1ec1u tr\u00ean tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u n\u00f3i v\u1ec1 ch\u1ee7 \u0111\u1ec1, n\u1ed9i dung m\u00e0 b\u1ea1n mu\u1ed1n \u0111\u00e0m ph\u00e1n, c\u0169ng nh\u01b0 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau ban \u0111\u1ea7u \u0111\u00e3 \u0111\u1eb7t ra.<\/span><\/p>\n

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K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n trong kinh doanh ng\u00e0y c\u00e0ng tr\u1edf […]<\/p>","protected":false},"author":12,"featured_media":4770,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"\n5 nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 qu\u00ean trong \u0111\u00e0m ph\u00e1n kinh doanh - Amber Online Education<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amber.edu.vn\/en\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 qu\u00ean trong \u0111\u00e0m ph\u00e1n kinh doanh - Amber Online Education\" \/>\n<meta property=\"og:description\" content=\"K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n trong kinh doanh ng\u00e0y c\u00e0ng tr\u1edf […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amber.edu.vn\/en\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\" \/>\n<meta property=\"og:site_name\" content=\"Amber Online Education\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-21T02:51:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-02T01:21:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/amber.edu.vn\/wp-content\/uploads\/2019\/09\/461845-637027677039665119-16x9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Amber Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amber Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/amber.edu.vn\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/amber.edu.vn\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\"},\"author\":{\"name\":\"Amber Marketing\",\"@id\":\"https:\/\/amber.edu.vn\/#\/schema\/person\/bc62cd935c327d0ed76d55680dadecbd\"},\"headline\":\"5 nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 qu\u00ean trong \u0111\u00e0m ph\u00e1n kinh doanh\",\"datePublished\":\"2019-09-21T02:51:04+00:00\",\"dateModified\":\"2019-11-02T01:21:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/amber.edu.vn\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\"},\"wordCount\":1783,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/amber.edu.vn\/#organization\"},\"articleSection\":[\"Kh\u00e1c\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/amber.edu.vn\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\",\"url\":\"https:\/\/amber.edu.vn\/5-nguyen-tac-khong-the-quen-trong-dam-phan-kinh-doanh\/\",\"name\":\"5 nguy\u00ean t\u1eafc kh\u00f4ng th\u1ec3 qu\u00ean trong \u0111\u00e0m ph\u00e1n kinh doanh - 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