Highlands’ Problem:
- Centralizing and continuous training and organization for service staff
After each recruiting personnel, Highlands need to organize training courses and fostering rules and service skills. The rapid development of the number of branches has made the Highlands team more difficult to focus on.
- Being difficult to synchronize and manage training quality
The code of conduct is primarily expressed in paper or from older managers which makes Highlands’s training content not yet standardized and synchronized among branches.
- Training budget is limited but training demand is high
In order to organize an offline training course, brands with thousands of employees such as Highlands must invest billions of VND.
Amber’s Solution:
- Staff can access to system easily by online training.
- Method of presentation through video and slideshow brings high interactivity and create a new learning experience which is interesting and memorable for learners
- Manage and synchronize training quality and staff capacity through LMS
Amber Online Education has built an LMS management system to help managers easily use and access at any time. Staff will have to complete a final test to assess competency as well as ensure that all employees meet the training requirements.
